Refund & Returns Policy
Effective Date: 7 July 2025
At IZHA Fragrance, we strive to deliver high-quality fragrances and ensure customer satisfaction. Please read our Refund & Returns Policy carefully before making a purchase.
1. Eligibility for Returns & Refunds
Due to the nature of fragrance products, we accept returns or refunds only under the following circumstances:
The product received is damaged during transit
The product is defective or leaking
An incorrect item has been delivered
The product received is expired
🚫 We do NOT accept returns or refunds for:
Change of mind
Fragrance preference or dissatisfaction with scent
Incorrect order placed by the customer
Products that have been used, opened, or tampered with
2. Time Limit to Raise a Request
You must report the issue within 48 hours of delivery
Requests raised after 48 hours will not be eligible for return or refund
3. Condition of Returned Products
To be eligible for a return:
The product must be unused, unopened, and in original packaging
Original invoice/receipt must be provided
Products must be returned in the same condition as delivered
4. How to Request a Return or Refund
To initiate a return or refund request:
Email us at support@izhafragrance.com
Mention your order number
Clearly explain the issue
Attach clear photos or videos of the product showing the damage/defect
Our team will review your request and respond within 2–3 business days.
5. Return Shipping
If the return is approved due to our mistake (damaged/defective/wrong item), return shipping costs will be borne by IZHA Fragrance
In all other approved cases, the customer may be responsible for return shipping charges
Products returned without prior approval will not be accepted
6. Refund Process
Once the returned product is received and inspected:
Approved refunds will be processed to the original payment method
Refunds will be completed within 7–10 business days
Processing time may vary depending on your bank or payment provider
7. Order Cancellation
Orders can be cancelled only before shipment
Once the order is shipped, cancellation is not possible
To cancel, contact us immediately with your order details
8. Contact Information
For any questions or concerns regarding refunds or returns, please contact us:
📧 Email: support@izhafragrance.com
📱 Customer Support: (Add WhatsApp or phone number if applicable)
9. Policy Updates
IZHA Fragrance reserves the right to modify or update this Refund & Returns Policy at any time. Any changes will be reflected on this page.